FAQ

Click on the questions below for answers to frequently asked questions about our medical billing services.

What operational benefits can my practice expect from Diversity's medical billing services?

Eliminate concerns about staff turnover, training or vacation and sick time
Claims are entered daily- not just when there's free time
Less paperwork for office employees
Focus on patient care, not patient bills

What cost benefits will we see from Diversity's medical billing services?

Fees are based on collections, so we don't get paid unless you get paid!
All payments go directly to you – you retain complete control
Daily claim generation and carrier follow up ensure faster pay-outs
Weekly patient statement mailings reduce turnaround on patient obligations
No software or hardware to buy and maintain
No ongoing administrative costs for paper, envelopes, forms or postage

What type of practice does Diversity usually work with?

Our medical billing services are flexible enough to work with just about any practice of any size. Our streamlined delivery model enables us to adapt to your needs. If you are single physician practice, or have several offices with a team of providers, we can customize a medical billing solution to your needs.

How long does it take to get started?

We can begin medical billing services as soon as you are set up in our system. We'll need some specific practice information to get started such as: practice name, address, UPIN, Tax ID, provider numbers, fee schedule, insurance policy information, etc. Once established, we can usually start submitting claims within a couple of days.

What medical billing software do you use?

We leverage two of the medical billing industry's best software offerings- Lytec 2006, AcerMed, and Intergy by Emdeon (formerly WebMD).

How will Diversity receive my information for daily claims generation?

We will provide you with a private toll free fax number (for use by your practice only); we also accept billing information by mail or overnight delivery if your prefer. Either way, we keep your claims current and generated within 2 business days.

What do I need to provide Diversity to make sure claims are submitted efficiently?

Your daily submission to Diversity should include:
• A copy of the daysheet
• A copy of the each patient encounter form that includes all CPT, ICD-9 codes and modifiers and HCPC codes
• A copy of the front and back of each patient's insurance card
• A copy of each patient's authorization form

Where do payments go when claims are reimbursed?

All payments go directly to you. We request that you send us a copy of the EOB or verification of payment (check stub) so our records can be kept up to date for patient invoices and adjustments, but you retain complete control of your money at all times.

Does Diversity also mail out patient statements?

We send out patient statements weekly. We've found that weekly statement mailings reduce turnaround time and allow for receipt by the patient quickly after services are rendered. Reminder statements are sent after 30, 60 and 90 days if payment is not received, though a specific schedule can be tailored to meet your needs.

Does Diversity assist patients with billing inquiries?

Diversity takes a detailed, customer service approach to assisting with billing questions. We know the impression we leave with your patients makes an impact on their impression of your practice. We provide a team of specialized Customer Care professionals to respond to billing inquiries. As part of our standard medical billing services, there is no additional charge to you for our in-depth customer support.

What are Diversity's fees?

Diversity's fees are always based on a percentage of collections. We don't charge based on claims submitted, but on reimbursements received. This approach directly ties our success with yours and creates an immediate incentive for us to work together toward the same goals.

How often will you invoice our practice?

We will send an invoice at the beginning of each month for medical billing services performed (i.e. successful collections) from the previous month.

Are there any start-up fees?

Diversity does not carry any set up fees or start up costs out to you. The only charges billed to your practice are defined by a percentage of collections.

Is Diversity HIPAA compliant?

Yes. Diversity is completely HIPAA compliant and has developed a program to support OIG suggested best practices for medical billing services.